Privacy Policy
Legal disclaimer
This Privacy Policy explains how Stepstride ("we," "our," or "us") collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable NDIS privacy requirements. By using our website or services, you agree to the collection and use of information as described in this policy. Stepstride reserves the right to update this policy periodically, and any changes will be posted on this page.
Privacy Policy - the basics
We respect your privacy and are committed to protecting your personal information. We only collect information that is necessary to provide our NDIS support services effectively and lawfully. Your personal information will not be shared with third parties without your consent, except where required by law or to provide you with the services you have requested. We implement appropriate security measures to safeguard your data and allow you to access, correct, or request deletion of your information.
Information We Collect
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Personal Details: Name, date of birth, contact details (phone, email, address), and emergency contacts.
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Health Information: Disability details, support needs, medical history relevant to service delivery.
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Referral Information: Details from referring parties where applicable.
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Usage Data: Information on how you interact with our website and services, including IP addresses and browser data, collected via cookies or similar technologies.
How We Use Your Information
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To provide and coordinate NDIS support services tailored to your needs.
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To communicate with you regarding your services, appointments, and updates.
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To comply with legal and regulatory obligations, including NDIS guidelines.
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To improve our services, website functionality, and user experience.
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To send you promotional materials only if you have opted in to receive them.
Disclosure of Information
Your personal information may be shared with:
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NDIS registered providers and partners involved in your care.
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Regulatory bodies when required by law.
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Service providers assisting Stepstride with operations (e.g., IT services), under strict confidentiality agreements.
Data Security and Storage
We employ technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. Data is stored securely and retained only as long as necessary to fulfill its intended purpose or comply with legal requirements.
Your Rights and Choices
You have the right to:
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Access and obtain a copy of your personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal data, subject to legal or contractual restrictions.
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Withdraw consent for certain uses of your data (where applicable).
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Lodge a complaint if you believe your privacy has been breached.
To exercise your rights or for any privacy-related questions, please contact us at privacy@stepstride.com.au or call [phone number].